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Change Framework

06 Train Stakeholders

Purpose

Training ensures competency in new skills, processes and tools require a well-designed curriculum that builds skills to satisfy job needs and to increase user adoption.

Action Item: Training Plan

Description
  • Outline the plan and tools to properly conduct train end-users how to do their jobs as a result of the change.
Timing
  • Develop as you understand gaps between current and future state.
Tips
  • Discuss the need for a training plan early in the project lifecycle to ensure the team understands the need for this work –and you have sufficient time to complete it.
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Action Item: Training Development

Description
  • Describes tracking of training development effort to ensure training is tested and ready for delivery as needed.
Timing
  • Begin once you’ve defined the training plan.
Tips
  • Help end users learn “how to do my job” using all the elements that may have changed –including process, tools, and team members.
  • Develop a detailed training development plan that allows sufficient time for reviews and rework.
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Action Item: Training Delivery

Description
  • Accounts for comprehensive tracking of training sessions, participants, and feedback to adjust where appropriate.
Timing
  • Define once the training plan is approved; update on a weekly & monthly basis through go-live.
Tips
  • If project scope permits, centralize the logistics (schedule, register, delivery, post-training support) to ensure a consistent user experience.
  • Don’t forget post-training reminders to reinforce key activities with end users.
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Action Item: Evaluate Training

Description
  • Identifies which areas were successful in implementing the training and which areas could be improved for future training projects.
Timing
  • Define once the training plan is approved.
Tips
  • Align with project leaders the objectives of the training evaluation and the method to collect feedback.
  • Discuss how training feedback will be used once the data is collected.
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Change Framework

Other Categories

01 Plan & Manage Organizational Change
02 Engage Sponsors & Influencers
03 Communicate with Stakeholders
04 Manage Change Risk & Readiness
05 Align Organization
06 Train Stakeholders
07 Sustain the Change
Additional Resources

Ignite Consulting, LLC
717 Forest Avenue, Suite 250
Lake Forest, IL 60045
igniteconsulting@ignitena.com
(312) 772-6466

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