Training ensures competency in new skills, processes and tools require a well-designed curriculum that builds skills to satisfy job needs and to increase user adoption.
Action Item: Training Plan
Description
Outline the plan and tools to properly conduct train end-users how to do their jobs as a result of the change.
Timing
Develop as you understand gaps between current and future state.
Tips
Discuss the need for a training plan early in the project lifecycle to ensure the team understands the need for this work –and you have sufficient time to complete it.
