Privacy Policy

Information We Collect

We collect information you provide directly when you contact us or submit a form on our website, including:

• Names, phone numbers, and email addresses
• Job titles and company names
• Project details or messages submitted through contact forms

We also automatically collect certain technical information when you visit our site, including IP addresses, browser type and version, pages visited, and general usage patterns through standard analytics tools.

If you use the Ignite OCM Plugin, content entered into Plugin sessions — including project details and organizational information — may be processed by third-party AI providers as described below.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and deliver consulting services
• Communicate with prospective and existing clients about engagements and program materials
• Improve our website and the services we offer
• Send relevant updates or marketing communications (you may opt out at any time)

AI Tools and Third-Party Processing

The Ignite OCM Plugin is powered by Anthropic's Claude AI. Content entered into Plugin sessions is subject to Anthropic's privacy policy, and Ignite Consulting cannot control how Anthropic processes that data. We encourage you to review Anthropic's privacy policy separately.

Practitioners using the Ignite OCM Plugin should not enter personally identifiable information about individual employees into Plugin sessions. The Plugin is designed for organizational-level data only.

Information Sharing

Ignite Consulting, LLC has not sold personal information to third parties and does not sell your personal information.

We may share information with:

• Service providers who assist in operating our website and services, including AI providers (Anthropic, PBC) and website hosting providers
• Legal or regulatory authorities when required by law or to protect our legal rights
• Successor entities in the event of a merger, acquisition, or transfer of business assets

All service providers are required to handle your information in a manner consistent with this policy.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law or contract. In most cases, personal information collected through our website is retained for no more than one year from the date of collection, unless an ongoing client engagement or legal obligation requires otherwise.

Security

We implement reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal obligations
• Opt-out — opt out of marketing communications at any time

Residents of California, the European Economic Area (EEA), and the United Kingdom (UK) may have additional rights under applicable privacy laws. To exercise any of these rights, please contact us at the address below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: igniteconsulting@ignitena.com
• Phone: (312) 772-6466
• Mail: 230 E Ohio Street, Suite 410-1872, Chicago, IL 60611