Posted on
October 18, 2022
Deploy Salesforce.com to Fortune 500 Distributor of Maintenance, Repair, and Operating Products
Background
PROJECT OBJECTIVES
- Lead change management initiatives helping a Fortune 500 industrial supply company implement Salesforce.com to sales, call center and retail location team members
Project Highlights
ROLES AND RESPONSIBILITIES
- Assisted PMO in defining critical path activities to ensure project would remain on track
- Developed OCM plans
- Integrated PMO timeline
- Developed training approach for 4,000 sales people during a two-day national sales meeting
- Developed stop-gap instructor-led training material until WalkMe system was deployed
- Led communication efforts for the project across multiple teams
Ignite's Impact
WHAT WE ACCOMPLISHED
- Provided client an integrated timeline of software configuration, communications, training and deployment
- Client had clear visibility into critical path activities
- Helped client understand ownership and accountability between client and system integrator
- Helped client create synergies between project development and OCM teams
Results
WHAT SUCCESS LOOKS LIKE
- Successfully deployed Salesforce.com which is now an integral tool for the sales team
- Trained 4,000 people in two days
- Client engaged Ignite in an additional strategic project for call centers
