1E Agree to OCM Metrics

Define the metrics that will be useful in measuring the project milestones and progress. For this example, assume that our primary project objective is: One global view of budgeting, staffing & profitabilityIdentify desired end benefits:- Proactive management of the business revenue and profit - Tools to plan and manage the business- Project managers empowered to serve client and globallyOnce you have determined the end benefits, think about what some of the intermediate benefits are of pursuing the intended end benefits.What is the intermediate benefit of using these metrics?- Visibility of revenue by client, project, and team member- Increased awareness of cash flows- Is the department on track to meet goals?The intermediate benefits will help guide you in the right direction when it comes time to choose metrics used to evaluate progress towards your end benefit goals. Some examples of metrics to be used:- Revenue flash report- Accounts receivable days outstanding- Service/order accuracyFinding the right metrics to evaluate your change effort takes time and energy, but it is integral in ensuring that your project is a success.