Background

Project Objectives

  • Help a Chicago based insurance company start up a new line of business in Chile based on a business concept that was successful in Mexico
  • Use a transactional system that was hosted in Australia and maintained in India

Project Highlights

Roles and Responsibilities

  • Developed project and change management plans
  • Developed business processes for Sales roles in the new business
  • Translated where necessary (English <=> Spanish)
  • Led communication touch points with teams across multiple geographies (and time zones)
  • Developed detailed instruction guides for leaders to manage change

Ignite's Impact

What We Accomplished

  • Provided client an integrated view of the program across all teams across multiple geographies (United States, Mexico, Australia, India, Chile)
  • Client was able to understand and begin to overcome cultural issues and barriers
  • Client had a better end-to-end understanding of systems, processes and people

Results

What Success Looks Like

  • Successfully implemented systems and processes
  • Ignite helped client understand synergies between Latin American teams and Spanish-speaking US teams (sales, operations and call centers)
  • Client asked Ignite to develop playbook for market expansion in other Latin American markets
  • Client requested assistance on two additional projects related to the Latino market in the USA, as well as the insurance markets in Brazil

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