Global Supplemental A&H Insurer Project and CHange Management
Ignite helps a Chicago based insurance company start up a new line of business in Chile based on a business concept that was successful in Mexico. The project used a transactional system that was hosted in Australia and maintained in India.
Help a Chicago based insurance company start up a new line of business in Chile based on a business concept that was successful in Mexico
Use a transactional system that was hosted in Australia and maintained in India
Roles and Responsibilities
Developed project and change management plans
Developed business processes for Sales roles in the new business
Translated where necessary (English <=> Spanish)
Led communication touch points with teams across multiple geographies (and time zones)
Developed detailed instruction guides for leaders to manage change
What We Accomplished
Provided client an integrated view of the program across all teams across multiple geographies (United States, Mexico, Australia, India, Chile)
Client was able to understand and begin to overcome cultural issues and barriers
Client had a better end-to-end understanding of systems, processes and people
What Success Looks Like
Successfully implemented systems and processes
Ignite helped client understand synergies between Latin American teams and Spanish-speaking US teams (sales, operations and call centers)
Client asked Ignite to develop playbook for market expansion in other Latin American markets
Client requested assistance on two additional projects related to the Latino market in the USA, as well as the insurance markets in Brazil
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