Fortune 500 distributor of maintenance, repair, and operating products Salesforce.com Implementation
lead change management initiatives helping a Fortune 500 industrial supply company implement Salesforce.com to sales, call center and retail location team members.
Lead change management initiatives helping a Fortune 500 industrial supply company implement Salesforce.com to sales, call center and retail location team members
Roles and Responsibilities
Assisted PMO in defining critical path activities to ensure project would remain on track
Developed OCM plans
Integrated PMO timeline
Developed training approach for 4,000 sales people during a two-day national sales meeting
Developed stop-gap instructor-led training material until WalkMe system was deployed
Led communication efforts for the project across multiple teams
What We Accomplished
Provided client an integrated timeline of software configuration, communications, training and deployment
Client had clear visibility into critical path activities
Helped client understand ownership and accountability between client and system integrator
Helped client create synergies between project development and OCM teams
What Success Looks Like
Successfully deployed Salesforce.com which is now an integral tool for the sales team
Trained 4,000 people in two days
Client engaged Ignite in an additional strategic project for call centers
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