Background

Project Objectives

  • Lead change management initiatives helping a Fortune 500 industrial supply company implement Salesforce.com to sales, call center and retail location team members

Project Highlights

Roles and Responsibilities

  • Assisted PMO in defining critical path activities to ensure project would remain on track
  • Developed OCM plans
  • Integrated PMO timeline
  • Developed training approach for 4,000 sales people during a two-day national sales meeting
  • Developed stop-gap instructor-led training material until WalkMe system was deployed
  • Led communication efforts for the project across multiple teams

Ignite's Impact

What We Accomplished

  • Provided client an integrated timeline of software configuration, communications, training and deployment
  • Client had clear visibility into critical path activities
  • Helped client understand ownership and accountability between client and system integrator
  • Helped client create synergies between project development and OCM teams

Results

What Success Looks Like

  • Successfully deployed Salesforce.com which is now an integral tool for the sales team
  • Trained 4,000 people in two days
  • Client engaged Ignite in an additional strategic project for call centers

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