ERP engagements are often challenging for all employees. We’ve found that “engaged” employees will go above and beyond what is required of them, and put in the extra effort to correct data inconsistencies, re-key a list of configuration values that are blocking a key batch process, or take time to help a peer troubleshoot an issue that is preventing them from completing their work.
The following will help engage your employees:
- Explain why the change is happening and how they will be impacted.
- Create a feedback mechanism for two-way communication.
- Be flexible and adapt communication to user groups.