5 Ways to Improve End-User Acceptance
Ignite helps organizations manage, implement and maintain the organizational changes required to make an ERP implementation successful. When planning an ERP project, we recommend you consider the following key elements:
1. Define a Benefits Realization Plan. What gets measured gets done. Identify the benefits you expect to achieve from the ERP. Define metrics to measure the benefits. This will help you quantify the impact at go-live, evaluate locations that might be struggling, and define a continuous improvement plan once the organization is stable.
2. Engage Leaders. Identify the individuals across the organization that need to visibly support the change. Engage them early. Persuade them to help you engage others
3. Standardize your Business Processes. Understand what business processes will need to change to accommodate the new system. Establish a standard process across the organization. Measure adherence to the new process. Help people adapt to the new process; define consequences for those who don’t.
4. Plan Globally; Implement Locally. Efficiency drives us to plan/develop many activities centrally (user requirements, leadership engagement, communications, training, etc). Allow for localization, particularly with end-user touch points like communication, and training.
5. Use Local Change Teams. Local change agents, supported by local leadership, serve as liaisons between local offices and the project team. They assist with local requirements, validation of business processes, and important extensions of the project team who explain impacts of the ERP system to their local peers.
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